Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about buying, selling, and caring for a vintage watch with Mono Chrono.
Everything you need to know about buying, selling, and caring for a vintage watch with Mono Chrono.
Do you accept returns?
We offer a 14 day inspection window. If the watch is returned in the same condition, we issue a full refund. 14 days, returns are not accepted.
Do you accept returns?
We offer a 14 day inspection window. If the watch is returned in the same condition, we issue a full refund. 14 days, returns are not accepted.
Do you buy watches or take consignments?
Yes. We purchase watches outright and accept select pieces on consignment. Valuations are based on market data, condition, originality, and provenance.
Do you buy watches or take consignments?
Yes. We purchase watches outright and accept select pieces on consignment. Valuations are based on market data, condition, originality, and provenance.
Do you ship internationally?
Yes. We ship worldwide using fully insured, tracked, specialist couriers. All shipments require a signature upon delivery.
Do you ship internationally?
Yes. We ship worldwide using fully insured, tracked, specialist couriers. All shipments require a signature upon delivery.
Can I view a watch in person before purchasing?
Yes. Viewings are available by private appointment in London or organised for me to come to you.
Can I view a watch in person before purchasing?
Yes. Viewings are available by private appointment in London or organised for me to come to you.
How do you verify the authenticity of your watches?
Every piece in our collection undergoes a rigorous authentication process, including examination of the movement, dial, case, and all components to ensure originality and period-correctness.
How do you verify the authenticity of your watches?
Every piece in our collection undergoes a rigorous authentication process, including examination of the movement, dial, case, and all components to ensure originality and period-correctness.
What condition are the watches in, and how do you describe it?
We grade each watch honestly, disclosing all known wear, repairs, or replaced parts. We believe in full transparency so you know exactly what you're purchasing.
What condition are the watches in, and how do you describe it?
We grade each watch honestly, disclosing all known wear, repairs, or replaced parts. We believe in full transparency so you know exactly what you're purchasing.
What payment methods do you accept?
We accept bank transfer and debit or credit card payments. For security and AML compliance, we do not accept cash under any circumstances.
What payment methods do you accept?
We accept bank transfer and debit or credit card payments. For security and AML compliance, we do not accept cash under any circumstances.
Do you offer a warranty?
Yes. All watches come with a 12-month mechanical warranty covering movement performance. This does not cover accidental damage, water ingress, misuse, or issues arising from third-party servicing.
Do you offer a warranty?
Yes. All watches come with a 12-month mechanical warranty covering movement performance. This does not cover accidental damage, water ingress, misuse, or issues arising from third-party servicing.
Do you accept returns?
We offer a 14 day inspection window. If the watch is returned in the same condition, we issue a full refund. 14 days, returns are not accepted.
Do you buy watches or take consignments?
Yes. We purchase watches outright and accept select pieces on consignment. Valuations are based on market data, condition, originality, and provenance.
Do you ship internationally?
Yes. We ship worldwide using fully insured, tracked, specialist couriers. All shipments require a signature upon delivery.
Can I view a watch in person before purchasing?
Yes. Viewings are available by private appointment in London or orgnised for me to come to you. .
How do you verify the authenticity of your watches?
Every piece in our collection undergoes a rigorous authentication process, including examination of the movement, dial, case, and all components to ensure originality and period-correctness.
What condition are the watches in, and how do you describe it?
We grade each watch honestly, disclosing all known wear, repairs, or replaced parts. We believe in full transparency so you know exactly what you're purchasing.
What payment methods do you accept?
We accept bank transfer and debit/credit card payments. For security and AML compliance, we do not accept cash under any circumstances.
Do you offer a warranty?
Yes. All watches come with a 12‑month mechanical warranty covering movement performance. This does not cover accidental damage, water ingress, misuse, or issues arising from third‑party servicing.